FAQ & Help

Frequently Asked Questions


Are there any specific health requirements to travel with English Holiday Cruises? +

We ask all our passengers to make their own decision as to whether they think one of our cruises are suitable for their holiday. If you or anyone you are travelling with have any health conditions or concerns then we recommend you speak to a health professional such as a GP, practice nurse or pharmacist.

Further Travel Health advice can be found at https://travelhealthpro.org.uk/countries.

You will also want to look at our health and access guidance page so you can have a better understanding of the facilities on board.

Please note that it is up to you to decide if you can safely travel with us. At times the boat will be in relatively remote locations and help from emergency services at a suitable mooring could be some time away. If the captain or company have serious concerns that you or any member of your party has health problems that pose a significant health and safety concern to the passenger, other passengers, the crew or the ship, then you may be asked to leave and no refunds will be given, regardless of how much of the cruise has been conducted. Further information about this can be found in our booking terms and conditions.

Are children allowed on board? Are you busier during the school holidays? +

We very rarely have children on board because it is not the sort of holiday that generally appeals to families. The minimum age requirement is 12 years old.

The cruises are mostly unaffected by school holidays. There are certain excursions that can be busier during school holidays such as steam railways, but the availability of tours is not usually affected.

Where can I get some directions to find the boat? +

Once you have paid your full balance, we will post you a copy of our boarding pack which has lots of information including directions. You need to read this carefully because our mooring is right next to a bridge which is only open to buses and taxis and you will be fined should you cross it.

A download of the boarding pack is available below. We do update this from time to time so please do not download the document more than 12 weeks before your cruise.

You may like to use Google maps to find us using this link.

Where do I park my car? Near the boat or can I park it at your partner hotel? +

We have an arrangement with the Gloucester Quays shopping center for secure parking. This is chargeable at our current rate which you will see when making your booking. The center is only a short walk from our mooring. We ask all guests to drive to the boat first to drop their bags, and then our crew will direct you to parking. The times at which you can drop luggage and park are very specific and you must check our boarding pack for the appropriate time. A download of the boarding pack is published below.

If you have booked a hotel package, you still need to park your car at Gloucester Quays as you can not park your car at the hotel whilst you are not staying there. This is partly because we do not have a formal arrangement for parking with the hotel whilst you are on board with us, and also for ease of boarding and disembarkation.

Do you accept single passengers? +

Yes, we do.

All of our cabins are twin cabins but we do sell one cabin at a single supplement on all our cruises apart from the Severn Wonders of the Severn Cruise. In the first two weeks of April and the last two weeks of October we sell 2 cabins on each cruise at a single rate.

Our single rates are calculated at 25% off the twin occupancy cabin rate. So for example, if a twin cabin costs £1000 for a cruise with two people occupying the cabin, the single rate if available would be £750.

Single availability is not published on our website. Please call us on 01452 410411 between 9am and 5pm Monday - Friday or fill out the online form below to ask for current availability.

What happens to my money after I pay my deposit and balance? Is it protected? +

Your money is protected.

Your money is protected. English Holiday Cruises complies with the new Package Travel Directive by having ‘TRIP’ Travel Regulation Insolvency Protection insurance cover which will refund your payments in the unlikely event that we become insolvent before your cruise is completed and all complaints have been resolved. Also, as new members of ABTA, we comply with their code of conduct, which requires all members to have an approved scheme of protection for customer payments, such as the TRIP scheme.

Full information can be found on our package travel regulations summary page.

All the cruises are within the UK. Do I still need travel insurance? +

Yes, you need travel insurance.

Please read the information about insurance requirements on our Insurance Page.

I'm travelling from outside the UK. What are the visa requirements? +

You must establish if you can get the right to enter the UK before you book a cruise with us. If you are refused entry to the UK just before your cruise commences and you are unable to attend then no refund will be given.

Advice about visas and gaining entry to the UK can be found on the gov.uk website.

How do you use my data? Where can I find your privacy policy? +

We carefully manage your data for your booking and our marketing purposes. We are committed to GDPR compliance. If you would like more information please read our privacy policy and our website terms of use.

What happens if I have a complaint? Who do I contact? +

If you were to have a complaint then please bring it to our attention as soon as the issue arises. It is important that you inform us of any complaints so that we have the opportunity to resolve the situation.

If for any reason we are unable to resolve your complaint and you wish to contact a thrid party to help resolve your dispute with us, then further information on who to contact can be found on our dispute resolution page.

What does English Holiday Cruises being a member of ABTA mean? +

ABTA Membership statement:

English Holiday Cruises Ltd is a Member of ABTA with membership number Y6581. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

 

For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com



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Passenger Resources

If you are already booked on one of our cruises our boarding information pack is below.

Downloads